Help and Support

Welcome to February Folk Day Online 2021! You will be sent an email at 11 am with a link and password to access the events.


If you are unfamiliar with using zoom, there are a couple of things you can do in advance:

  • Download Zoom from – You can do this on desktop, mobile or tablet. You will need this for most of the events.

  • Familiarise yourself with Zoom. Quick start user guides for Windows, Linux and Mac can be found here.

If you have any problems accessing any events during the festival here are some trouble shooting tips you can try:

  • Restart your laptop / PC / Phone or tablet.

  • Check you are connected to the internet and your WiFi or mobile internet are working.

  • Make sure your volume is turned up on your device and your speakers are plugged in or turned on.

If none of these have worked you can email the team on

Chester Folk Festival

Chester Folk Festival. Charitable Incorporated Organisation Number 1192704. Registered in England

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